OpenVMS Technical Support

Remote OpenVMS Technical Support

Available Support Level Agreements:

Level 1: OpenVMS Remote Support | 8:00 AM - 5:00 PM ET | M-F Excluding Holidays | Four (4) Hour Response

Level 2: OpenVMS Remote Support | 24X7 | Including Holidays | Two (2) Hour Response


Available Support Methods:

Phone | Email | Web Portal | Screen Sharing Apps


Services Provided:

Answer Questions | How-To | Troubleshoot | Advise


Covered Topics/Functions:

Disk Quotas | Audits | Backups/Restores | DECnet/TCPIP/Multinet | Printing | User Accounts | Disk Maintenance | Queue Maintenance | More...


Ideal For:

Customers who have OpenVMS staff in place that may need periodic guidance from OpenVMS specialists. 

Remote OpenVMS System Administration

Available Support Level Agreements:

Level 3: OpenVMS Remote System Administration | 8:00 AM - 5:00 PM ET | M-F Excluding Holidays | Four (4) Hour Response

Level 4: OpenVMS Remote System Administration | 24X7 | Including Holidays | Two (2) Hour Response


Available Support Methods:

Phone | Email | Web Portal | Screen Sharing Apps | Remote System Access Required


Services Provided:

All Basic Tier Services Plus Online Administration


Covered Topics/Functions:

All Basic Tier Services Plus Online Administration | Reporting | Email | DCL Scripts | Queue Management | Backup Strategy Creation


Ideal For:

Customers who have limited OpenVMS staff and prefer to supplement or outsource OpenVMS Administration functions.


One-Time System Tune-Up

Services Provided:

  • Create server runbook documenting system configurations
  • Run AUTOGEN to TESTFILES and review recommendations
  • Define backup/restore strategy with client
  • Write DCL script to run native OpenVMS backups 
  • Test backup script and verify restore process
  • Provide documentation on backup/restore implementation
  • Online web meeting for implementation and testing

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