Online Privacy Policy

This Privacy Policy (“Policy”) applies to https://www.salemautomation.com/ and Salem Automation LLC (“Company,” “we,” “us,” or “our”) and governs the collection, processing, and usage of personal data. By using the Company website, you acknowledge that you have read and understood this Policy.

This Policy has been updated to comply with the General Data Protection Regulation (GDPR) and other applicable 
European data protection laws.

Data Controller Information

Salem Automation LLC acts as the data controller for personal information collected through our website and services.
Contact Details: • Address: 3909 Westpoint Blvd #C, Winston-Salem, North Carolina 27103, USA

• Email: info@salemautomation.com
• Phone: +1 (336) 661-0890

Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes

• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take 
specific steps before entering into a contract

• Legal Obligation: Processing is necessary for us to comply with the law

• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests.

Personal Information We Collect

Information You Provide to Us

We collect personally identifiable information that you voluntarily provide when you:
• Register for an account
• Request products or services
• Enter a sweepstakes or contest
• Sign up for newsletters or special offers
• Submit contact forms or email messages
• Purchase products or services
• Communicate with our customer support
Types of personal information collected may include:
• First and last name
• Mailing address
• Email address
• Phone number
• Employer
• Job title
• Payment information (processed securely through third-party payment processors)

Information Automatically Collected

We automatically collect certain information when you visit our website:
• IP address
• Browser type and version
• Device information
• Operating system
• Domain names
• Access times and dates
• Referring website addresses
• Pages viewed and links clicked
• Cookie data (see our Cookie Policy for details)

This information is used to operate and maintain our services, improve website performance, and provide general
usage statistics.

How We Use Your Personal Information

We process your personal data for the following purposes:

Service Delivery and Contract Performance

• To operate and deliver the services you have requested
• To process transactions and send transaction-related communications
• To provide customer support
• To manage your account and preferences

Communication

• To respond to your inquiries and requests
• To provide information about products or services you have requested
• To send administrative notices and account updates
• To notify you about changes to our services or policies
Legal and Compliance • To fulfill our legal obligations
• To enforce our terms and conditions
• To protect our rights, property, and safety, and that of our users and the public
• To comply with legal processes and law enforcement requests

Marketing (With Your Consent)

• To inform you of other products or services available from Salem Automation LLC and its affiliates
• To send promotional communications and special offers
• To conduct market research and analyze customer preferences

NOTE: You have the right to withdraw your consent for marketing communications at any time.

Website Improvement and Analytics

• To analyze website usage and trends
• To improve our website functionality and user experience
• To develop new products and services
• To conduct statistical analysis

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information 
about our use of cookies, including types of cookies we use and how to manage your cookie preferences, please refer to 
our Cookie Policy.

Key Points:

• We use essential, performance, analytics, and functional cookies
• Third-party cookies from Google Analytics, Google Ads, LinkedIn, and Salesforce may be used
• You can manage cookie preferences through your browser settings
• Some cookies are necessary for website functionality

Sharing Your Personal Information

General Policy

Salem Automation LLC does not sell, rent, or lease customer lists or personal data to third parties.

Service Providers

We may share your personal data with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Data analysis and statistics
• Email and postal mail delivery
• Customer support services
• Payment processing
• Marketing and advertising services
• CRM and business operations
All service providers are:
• Contractually obligated to protect your personal information
• Prohibited from using your data for any purpose other than providing services to us
• Required to maintain confidentiality and implement appropriate security measures
• Subject to data processing agreements compliant with GDPR requirements

Legal Requirements

We may disclose your personal information without prior notice when:
• Required by law or legal process
• Necessary to comply with legal obligations
• Required to protect and defend our rights or property
• Necessary to protect the personal safety of users or the public
• Required to investigate or prevent illegal activities, fraud, or security threats

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of 
that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy 
policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these 
external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Salem Automation LLC is based in the United States. If you are accessing our services from the European Economic 
Area (EEA), United Kingdom, or other regions with data protection laws, please note that your personal data will be transferred to and processed in the United States.

We ensure that any international transfers of personal data comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequate safeguards to protect your personal data
• Ensuring recipients provide an adequate level of data protection

By using our services, you consent to the transfer of your personal data to the United States and other jurisdictions where we or our service providers operate.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights 
regarding your personal data:

Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your 
personal data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure (“Right to be Forgotten”)

You have the right to request deletion of your personal data under certain circumstances, including when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw your consent (where processing was based on consent)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• The data must be erased to comply with a legal obligation.

Exceptions: We may not be able to delete your personal data if it is necessary to:

• Complete transactions or fulfill contractual obligations
• Comply with legal obligations
• Detect security incidents or protect against fraud
• Exercise or defend legal claims
• Enable internal uses reasonably aligned with your expectations
• Engage in public interest research (with appropriate safeguards)

Right to Restriction of Processing

You have the right to request restriction of processing your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to 
transmit that data to another controller.

Right to Object

You have the right to object to:

• Processing based on legitimate interests
• Direct marketing communications (including profiling for marketing purposes)
• Processing for scientific or historical research purposes

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the 
lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or place of alleged infringement.

Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which 
produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your rights under GDPR or this Policy, please contact us at:

Email: info@salemautomation.com
Phone: +1 (336) 661-0890
Mail: Salem Automation LLC, 3909 Westpoint Blvd #C, Winston-Salem, NC 27103, USA

We will respond to your request within one month of receipt. This period may be extended by two additional months 
where necessary, taking into account the complexity and number of requests. We will inform you of any such extension.

To protect your privacy and security, we may request specific information to verify your identity before processing your 
request.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Retention criteria include: 

• The duration of our relationship with you
• Legal and regulatory requirements
• Statute of limitations periods
• Legitimate business purposes (such as fraud prevention and record-keeping)
• Your consent (where applicable)

When personal data is no longer necessary, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

• Unauthorized or unlawful processing
• Accidental loss, destruction, or damage
• Unauthorized access or disclosure

Security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children under this age.

If you are under 16, you must not use our website or provide any personal information to us without parental or guardian 
consent. If we become aware that we have collected personal data from a child under 16 without verification of parental 
consent, we will delete that information promptly.

Parents or guardians who believe we may have collected information from a child under 16 should contact us 
immediately.

Email Communications and Marketing

From time to time, we may contact you via email for:

• Service announcements
• Promotional offers and marketing communications
• Alerts and confirmations
• Surveys and feedback requests
• General communications related to our services

Your Rights:

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Replying “STOP” to marketing emails
• Contacting us directly at info@salemautomation.com
• Adjusting your account preferences (if applicable)

NOTE: Even if you opt out of marketing communications, we may still send you non-promotional emails related to your account, transactions, or legal notices.

We may track email opens and link clicks to improve our services and communications.

Third-Party Account Integration

You may be able to connect your Salem Automation account to third-party accounts (such as LinkedIn, Google, or other 
platforms).

By connecting accounts, you acknowledge and agree that:

• You consent to the continuous release of information about you to third parties
• Information will be shared according to your privacy settings on those third-party sites
• You should review the privacy policies of connected third-party services

If you do not want information shared in this manner, do not use this feature.

You may disconnect your account from third-party accounts at any time through your account settings or by contacting us.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about personal data collected, used, disclosed, or sold
• Right to Delete: Request deletion of personal data (subject to exceptions)
• Right to Opt-Out: Opt out of the sale of personal data (Note: We do not sell personal data)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

To exercise these rights, contact us using the information provided in this document.

Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time to reflect:

• Changes in our services or business practices
• Changes in data protection laws or regulations
• Technological developments
• Other legitimate business reasons

Your continued use of our website and services after changes to this Policy constitutes your acknowledgment and acceptance of the modified Policy.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Policy or our data processing practices, please contact us:

Salem Automation LLC.
3909 Westpoint Blvd #C 
Winston-Salem, North Carolina 27103

Email Address: info@salemautomation.com 
Phone Number: +1 (336) 661-0890

For GDPR-related inquiries or to exercise your rights, please clearly state “GDPR Request” in the subject line of your communication.

We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal data in accordance with this Policy and applicable data protection laws.

Supervisory Authority

If you are located in the EEA, UK, or Switzerland and believe we have not adequately addressed your concerns, you have 
the right to lodge a complaint with your local data protection supervisory authority.

Examples of supervisory authorities:

• UK: Information Commissioner’s Office (ICO) - ico.org.uk
• Germany: Federal Commissioner for Data Protection and Freedom of Information
• France: Commission Nationale de l’Informatique et des Libertés (CNIL)
• Ireland: Data Protection Commission

A full list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

Additional Information

Language

This Policy is provided in English. In the event of any conflict between the English version and a translated version, the 
English version shall prevail.

Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force 
and effect.

Entire Agreement

This Policy, together with our Terms of Service and Cookie Policy, constitutes the entire agreement between you and 
Salem Automation LLC regarding the processing of your personal data.

Updated October 13, 2025